* request to Ryanair for reimbursement of costs from missed flight in Perpignan on July 8
Posted by Lew Weinstein on July 28, 2009
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July 28, 2009, RYANAIR Customer Service Department
My wife and I were scheduled to fly from Perpignan to Stansted on Flight 937 on July 8, 2009 (Booking Date Thu, Apr 02, 2009; Reservation Number VCMGTA). We missed the flight and had to take a taxi to Girona to catch the 10:00 pm flight from Girona to Stansted.
Between charges made by Ryanair (100 euros each for re-booking and 40 euros each for airport check-in) and for the taxi (300 euros), this change of flights cost us 580 euros.
The reason we missed the Perpignan flight was that the shuttle bus (Navette) from the Perpignan Gare to the Perpignan airport was not functioning on July 8 due to the Tour de France coming into Perpignan that day. We had taken a train to Perpignan and were awaiting the 3:45 pm shuttle bus which never came. When we realized the bus was not coming, we tried to take a taxi, but there were no taxis available. By the time we reached the airport, the flight had closed (although the airplane was still there).
Why is this your problem?
Ryanair was aware that the shuttle bus was not running on July 8. You even posted a notice to your web site to that effect. But you did not take the next appropriate and reasonable step of sending an email to passengers who were leaving Perpignan on July 8. Had you sent such an email, we would not have missed the flight and would not have incurred 580 euros of additional cost.
I am writing to request that you reimburse the additional Ryanair fees (280 euros) and the taxi cost (300 euros) that would not have been incurred but for your failure to notify me of crucial travel information which was in your possession.
Please advise how you choose to handle this matter. Reimbursement can be made by credit card or by check. Thank you for your consideration.
Yours very truly,
Lewis M. Weinstein
* buy CASE CLOSED
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Steve and Pauline said
So you live in region, We suppose you mix with enough “locals” to get advanced warning of the coming tour and possible disruptions in the centre of Perpignan. Thus you set off whistling a happy tune not bothering to check Ryanair’s website or other local information bureaus, the ensuing problems are of course, as with all Americans somebody else’s fault and therefore they must pay.
We all in the region, like to slag off Ryanair but when we use them we understand what you buy into when you make a pact with the devil. So when it goes wrong for no more their fault than yours you bleat on about your misfortune like a spoilt child. Get a life and for heavens sake take some responsibility for yourself and stop being so pompus.
Lew Weinstein said
STEVE and PAULINE … Had you read the entirety of our experience, you would have known (1) we were well aware of the Tour schedule in Perpignan, (2) we had contacted the Navette the DAY BEFORE our travel and were told by a responsible official it was running as scheduled and where scheduled. Apparently this was changed either the night before or the morning of our travel. Our gripe with Ryanair was that they knew it had been changed, could have notified us by email, but didn’t. You are welcome to add to the bleat although I hardly think calling people names contributes much to the dialogue … LEW