* a warm and fuzzy response from Ryanair
Posted by Lew Weinstein on August 24, 2009
Dear ,
Following your recent correspondence to us regarding booking confirmation number VCMGTA
In accordance with Ryanair’s General Conditions of Carriage all monies paid are non refundable, therefore we are not in a position to process a refund of the fee paid on booking confirmation number VCMGTA.
Please accept our apologies.
Yours sincerely,
Ryanair Customer Services <info@care.ryanair.com>
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see related post …
* request to Ryanair for reimbursement of costs from missed flight in Perpignan on July 8
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LMW COMMENT …
Did anyone expect any more? That they even answered is more than expected.
Valerie Sinnott said
Hi Lew,
I read with interest the reply you received from Ryanair.
As you did not occupy the seat or use the airport facilities, did Ryanair refund you the Govt.tax/airport charge/levies that they collected from you on their behalf ???
Levies are paid on the number of passengers on each flight, hence the head count before take-off.
Valerie and Lorcan