TRAVEL with pat and lew

always ask twice

Posted by Lew Weinstein on February 23, 2007

We’re in Paris, with a ticket on the 11:24 am train to Collioure. It’s only 7:00 am and there’s an 8:24 am train.

“Can we exchange?”

“Certainly, monsieur, but only first class is available. It will cost another 125 euros.”

We decide to take a walk instead. About twenty minutes later, Pat suggests asking a different ticket agent the same question.

Lo and behold, we get a different answer. Second class tickets are available. The price difference, reflecting a rush hour train, is only 29 euros. We buy the tickets at 8:10 and easily make the train.

Our seats are close but not together. The second ticket agent took the time to search for two singles. The first agent couldn’t be bothered.

We’re in France, where the consumer is never king, and service is not our job. Always polite, always with a smile, but never going that extra step.

Well, almost never. The second guy did.


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