TRAVEL with pat and lew

* good customer service at Galeries Lafayette

Posted by Lew Weinstein on January 29, 2009

I have often complained in these posts about the lack of customer service in France. No more. In June, I had purchased a small camera bag at Galeries Lafayette. Yesterday, I noticed that one of the attachments of the strap to the bag was fraying badly. Galeries is a terrific store – it has become our Bloomingdales in Paris – so I was sure they would exchange it. Problem: the June receipt was in Collioure. I looked up the transaction number on my credit card bill (on the web) and wrote down whatever information I could. Off to Galeries. The clerk said she could not make the exchange without a receipt, but maybe her supervisor could. And, lo and behold, she did.

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