TRAVEL with pat and lew

* A note about Orange and some excellent customer service.

Posted by Lew Weinstein on July 25, 2009

cell phoneOn our trip to Lithuania, our French mobile phones didn’t work. Actually, they did work, and Orange tried mightily to help us, but we did not take advantage of their help.

The phones worked fine in Perpignan when we were leaving and called Nikolas to taxi us to Girona. But in Girona, and again in Lithuania, they did not work. I couldn’t even check the remaining minutes and days, of which I was sure we had both.

We were receiving many text messages from Orange, in French of course, which I should have put into Google and translated, but didn’t.

The day after we returned, our British neighbor who has become fluent in French, putting us to shame, read the messages. It turns out that Orange had tried very hard to be helpful.

“Orange is with you in Lithuania, but you must dial 33 before your number”

“We have multi-lingual help available – call 244.”

That was unusually good customer service reaching out, taking initiative to help us, which deserves to be recognized even if we failed on our part to take advantage of the help offered..

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